Shipping Policy
Tak Fai Limited ships women's shoes to customers through established parcel carriers. Every order is packed to protect the shape, surface, and structure of the footwear during transit. Shipping timelines depend on the destination, carrier routing, and order volume. Customers receive a confirmation message when an order is placed and a further message when the parcel leaves the warehouse.
Order Processing
Orders are reviewed and prepared at the warehouse before dispatch. Processing begins after payment authorization is complete. Orders placed on weekends or public holidays enter the processing queue on the next business day. Customers must confirm that the delivery address, contact phone number, and email address submitted at checkout are accurate. Tak Fai Limited is not responsible for delays caused by incorrect address details supplied by the customer.
Shipping Confirmation and Tracking
When a parcel is dispatched, Tak Fai Limited sends a shipping confirmation to the email address attached to the order. A tracking reference is included in that message. The tracking reference displays carrier scans as the parcel moves through the delivery network. Customers must monitor the tracking reference and contact the carrier directly when a scan shows an attempted delivery.
Delivery Timelines
Delivery timelines are set by the carrier and the destination. Standard delivery requires a longer period than expedited delivery. Remote destinations require additional transit time. Delivery timelines are estimates provided by the carrier and are not guaranteed. Tak Fai Limited does not commit to a fixed number of delivery days for any destination.
Returns and Refund Policy: 14 Days
Customers may request a return within exactly 14 days of receiving the order. The 14-day period is counted from the date the carrier records delivery. No reason is required for the return. Tak Fai Limited accepts returns without asking the customer to justify the decision.
Returns requested after the 14-day period has ended are not accepted. A return request submitted on the final day of the 14-day period is accepted when the request reaches Tak Fai Limited before that day ends.
Return Eligibility Conditions
Returned footwear must be unused, unworn, and free of marks on the soles, uppers, or lining. The footwear must be returned in the original packaging with all original contents. The customer must include the order number inside the return parcel. Items that show signs of wear, outdoor use, alteration, or damage caused after delivery are not accepted for return.
Return Shipping Costs
The buyer completely bears the return shipping costs. Tak Fai Limited does not reimburse return postage, carrier fees, customs charges, or insurance costs paid by the customer. Return shipping costs are non-refundable. Customers must retain the return tracking reference until the refund is completed.
Step-by-Step Return Process
Step 1: Contact Tak Fai Limited at [email protected] within 14 days of receiving the order. Step 2: Provide the order number and the name on the order. A reason for the return is not required. Step 3: Wait for the return authorization message from Tak Fai Limited. Step 4: Pack the footwear in the original packaging with all original contents. Step 5: Ship the parcel to the return address confirmed in the authorization message. Step 6: Send the return tracking reference to [email protected]. Step 7: Wait for inspection and refund processing.
Return Address and Contact Details
Return parcels must be shipped to the authorized return address. The recipient must be Tak Fai Limited, the contact phone is +852 6144 4413, and the specific return address is Block B, Mount Austin Garden, 8 Mount Austin Road, The Peak. Parcels sent to any other address cannot be processed.
Refund Processing Times
Refunds are issued after the returned footwear arrives at the return address and passes inspection. Inspection confirms that the footwear meets the return eligibility conditions. The refund arrival time is at least 14 days from the date the return is approved. The 14-day minimum applies to every refund method.
PayPal refunds take at least 14 days. Local laws require up to 30 days for PayPal refunds in some regions. Customers in those regions must allow up to 30 days for the PayPal refund to appear in the account. Tak Fai Limited processes each refund within the period required by the applicable law and the payment provider.
Damaged or Defective Items
Customers must inspect the footwear when the parcel arrives. Any claim for a damaged or defective item must be submitted within exactly 7 days of receipt. Claims submitted after the 7-day period are not accepted. A claim must include the order number, photographs of the footwear, photographs of the packaging, and a written description of the damage or defect. Tak Fai Limited reviews the claim and responds with the available resolution.
Items Not Accepted for Return
Footwear that fails the return eligibility conditions is not accepted. Footwear returned after the 14-day period has ended is not accepted. Footwear returned without the order number is not accepted. Footwear damaged after delivery by the customer is not accepted. Return shipping costs are not reimbursed under any circumstance.
Order Cancellations
A customer may request cancellation before the parcel is dispatched. Cancellation requests must be sent to [email protected] with the order number. When the parcel has already been dispatched, the customer uses the return process described above. Cancellation of a dispatched order does not remove the buyer's obligation to cover return shipping costs.
Contact Information
Questions about shipping, returns, or refunds are handled by Tak Fai Limited. Customers may write to [email protected] or call +852 6144 4413. Written correspondence may also be sent to Block B, Mount Austin Garden, 8 Mount Austin Road, The Peak. The website is available at spoolheelyckd.com.
